This privacy policy sets out how Future Eco Surf School uses and protects any information that you give Future Eco Surf School when you use this website.
Future Eco Surf School is committed to ensuring that your privacy is protected.
Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Future Eco Surf School may change this policy from time to time by updating this page.
You should check this page from time to time to ensure that you are happy with any changes.
This policy is in force as from January 1, 2021.
What we collect?
We may collect the following information:
Demographic information such as location and other personal info like height, weight, health situation and previous sports experience.
Other information relevant to customer surveys and/or offers.
What we do with the information we gather?
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional email about new products, special offers or other information, which we think you may find interesting by using the email address, which you have provided.
We may contact you by email or telephone call.
We may use the information to customise the website according to your interests.
Security?
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies?
A cookie is a small file, which asks permission to be placed on your computer’s hard drive.
Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.
Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used and this helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.
We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.
A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies.
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer, just keep in mind that it might prevent you from taking full advantage of the website.
Links to other websites?
Our website may contain links to enable you to visit other websites of interest easily, however, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and this privacy statement does not govern such sites.
You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information?
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@future-ecosurf.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information, which we hold about you, in compliance with the Data Protection Regulation (EU) 2018/1725 of the European Parliament and Council of 23 October 2018.
If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address and we will promptly correct any information found to be incorrect.
DISCLAIMER
The information contained in this website is for general information purposes only.
The information is provided by Future Eco Surf School and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.
Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.
Through this website you are able to link to other websites which are not under the control of Future Eco Surf School.
We have no control over the nature, content and availability of those sites.
The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Future Eco Surf School
takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.
PAYMENT POLICY
Customer service is important to us, we want your online payment experience to be fast, friendly and most importantly secure.
Payment processing services for Providers on FareHarbor on Future Eco Surf School are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”).
By agreeing to these terms or continuing to operate as a Provider on FareHarbor, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time.
As a condition of FareHarbor enabling payment processing services through Stripe, you agree to provide FareHarbor accurate and complete information about you and your business, and you authorize FareHarbor to share it and transaction information related to your use of the payment processing services provided by Stripe.
CANCELLATION & REFUND POLICY
At our surf school, we run surf lessons in all weather and surf conditions, rain, hail or shine, providing it is safe to do so.
If the surf is too big, completely flat, or if the conditions are unsafe due to high winds or lightning, then we will reschedule your lesson.
A credit note will be issued if you are unable to book an alternative. If you are unable to attend a suggested alternative, a credit note will be given at the time and if you are unable to come to the new lesson, then we will provide a credit toward another lesson at a later date.
Refunds are issued at our discretion.
A minimum of 48 hours’ notice is required to reschedule a lesson and will take place if there is availability for the new requested date. Failure to do so will forfeit the cost of the lesson and under these circumstances there are no refunds, partial or otherwise.
BOOKING POLICY
Future Eco Surf School customers must reconfirm their bookings with Future Eco Surf School office 48 hours prior to start date. Future Eco Surf School reserves the right to postpone or cancel any service due to any disaster of either a political or natural nature. These include, but are not limited to; bushfires, floods, earthquakes, political unrest or humongous gigantic waves.
Future Eco Surf School will not provide a refund in any of the above circumstances or if the customer changes their mind or their personal circumstances change.
Future Eco Surf School 100% surf guarantee only applies to lessons and training and this part will be refunded if Future Eco Surf School falls short in their instructions.
If the customer cancels a booking 15 days or more from the lesson date there is a 25% cancellation fee, within 7 days from the lesson day no refund will be given.
Future Eco Surf School is not responsible for injuries or medical expenses, personal accident, loss or damage of property/equipment whilst undertaking a service/activity that Future Eco Surf School partners or third-party operators contracted through Future Eco Surf School.
We do not take responsibility for loss or damage of your personal property no matter how caused.
All surfing participants must be able to swim for at least 50 metres unassisted.
Future Eco Surf School beach locations are subject to change.
Participants must be at least 7 years old or above to join most of our surf lessons and surf lessons for under 18 years old require parental/guardian consent.
For more information please contact info@future-ecosurf.com .
